Returns & Exchanges
At Natural Factors, we want you to be completely satisfied with your sustainable fashion choices. If your purchase doesn't fit or meet your expectations, you can return unworn items with original tags within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all garment tags remain attached and the items are in their original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking number handy until your refund is processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing