Frequently Asked Questions
Everything you need to know about shopping with Natural Factors.
What materials are used in your clothing collections?
We prioritize sustainability and quality. Our garments are crafted from 100% organic cotton, ethically sourced linen, and recycled fibers to ensure comfort and longevity.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are free for domestic orders within the first 14 days.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. We also offer express shipping options at checkout which deliver within 1-2 business days.
Do you ship internationally?
Yes, Natural Factors ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
How should I care for my Natural Factors garments?
To preserve the quality of our natural fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are located on the inner label of each piece.